Customer Care: Our Engineering Team are available to assist with any technical queries, urgent troubleshooting, programming, training or warranty enquiries. Carillion also act as technology watchdogs for our customers and are sometimes able to arrange for them to act as beta-test sites for manufacturers’ equipment which has not yet been launched, or to have loan equipment which the customer can evaluate in their own time before committing to purchase.
Our commitment to customer care includes:
• Technical telephone support as above, available 09.00 – 18.00, Monday – Friday although in practise, support is usually available from 08.30 – 19.00 hours
• We undertake to resolve your problem as swiftly as possible – over 80% of problems can
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usually be resolved over the phone. If not, engineering support on site can be arranged as part of a full maintenance contract or as a one-off call out if you don’t have a current maintenance contract.
• Video Testing facilities are available 24/7 – our training room video no. is 01628 770170
• Practical guidance and information about most effective use of your audio visual and/or video conferencing equipment.
• We can source ‘far end’ video conferencing rooms anywhere in the world on your behalf.
• Provision of a complete equipment survey/audit and network infrastructure study advising of any potential ‘problem areas’ with bandwidth, equipment which is old, unreliable or may have compatibility issues with more recent equipment.
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